Business Process Alignment FMCG Multinational, South Central Europe

Locations: CEE.

Industries: FMCG.

Supply Chain Areas: Plan and SAP/ERP.

Project Background

As in most businesses, newly implemented SAP systems require a change in business process. To enable this change, Enchange was invited to be part of this project by working with the organisation to re-design their Order-To-Cash business processes, building strong and disciplined process ownership with clearly defined roles, responsibilities and accountability.

The project scope included:

  • Customer Order to Sales
  • Sales to Customer Service
  • Setup to Deliver
  • Delivery to Invoice
  • Invoice to Cash

After SAP implementation, there was a clear need to make some immediate and demonstrably valuable fixes to the client’s supply chain processes. A need was also identified to eliminate “silos” between supply chain departments.

The project delivered improved process disciplines, performance measurement and  management, and identified actions that stabilised the Order-To-Cash process.

The project successfully delivered

  • Redesigned Order-To-Cash process to ensure SAP alignment.
  • SAP optimisation to ensure data integrity, accurate reporting tools and improved data management.
  • Document procedures with clear purpose, scope, activities, reports, roles, responsibilities, alignment and accountability.
  • Restructuring of departments, roles and responsibilities to ensure business process accountability.

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