Critical Success Factors
Some critical success factors during ERP implementations include:
- Business Need – Define & understand the critical objectives to be achieved by the system and the work associated to do this.
- People – Senior management support, project management structure and training.
- Culture, Change & Communication – Design, plan & execute through a communication programme; manage expectations to understand and communicate the benefits & drawbacks of software choice.
- Project Management – Detailed planning, clearly defined project scope, objectives & deliverables; risk management to identify all potential risks & mitigating actions.
- Processes – Understand current processes & redesign prior to systems implementation with appropriate documentation.
- Performance – Establish metrics, clearly identify potential financial benefits, monitor & review; major benefits will come from improved process execution & not from the new Enterprise system.
- IT – Define information & decision making needs; support requirements; communications constraints & ensure IT provider understands the business needs.