Business Process Alignment FMCG Multinational, South Central Europe
As in most businesses, newly implemented SAP systems require a change in business process. To enable this change, Enchange was invited to be part of this project by working with the organisation to re-design their Order-To-Bill business processes, building strong and disciplined process ownership with clearly defined roles, responsibilities and accountabilities.
After the ERP implementation, there was a clear need to make some immediate and demonstrably valuable fixes to the client’s Supply Chain processes.
There was a definite need to eliminate silos between Supply Chain departments and make the right connections to realise specific short-term initiatives.
With the 4M project initiative, the organisation acted promptly to implement basic process disciplines,measurements, and short-term actions designed to stabilise the Order-To-Bill operations.
The 4M project was designed to isolate immediate problems in the Order-To-Bill by measuring each step in the Order-To-Bill process:
- Customer Order to Sales
- Sales to Customer Service
- Setup to Deliver
- Delivery to Invoice
- Invoice to Cash
Re-design of the OTB process to ensure SAP alignment.
Re-structuring of departments, roles and responsibilities to ensure business process accountability.
SAP capability exploitation to ensure data integrity, accurate Reporting tools and improved Data management.
Document Procedures with clear purpose, scope, activities, reports, roles, responsibilities & accountabilities.
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